PUA.UTILLABSysOPTIMIZR

PUA.UTILLABSysOPTIMIZR

Updated:
28 March 2018
Infection Length:
Varies
Name:
UTILILAB SystemOPTIMIZER
Version:
3.5.1000.15467
Publisher:
Utililab GmbH
Risk Impact:
Low
Systems Affected:
Windows

Behavior

PUA.UTILLABSysOPTIMIZR is a potentially unwanted application that gives misleading information about issues on the computer. It then asks the user to pay to fix the issues.

Antivirus Protection Dates

  • Initial Rapid Release version 28 March 2018 revision 005
  • Latest Rapid Release version 28 March 2018 revision 005
  • Initial Daily Certified version 28 March 2018 revision 009
  • Latest Daily Certified version 28 March 2018 revision 009
  • Initial Weekly Certified release date 28 March 2018
Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.
Once executed, the application creates the following folders:
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Backup and Recovery
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Common Problem Fixers
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Disk Tuneup
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Registry Tuneup
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Regular Maintenance
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Security and Privacy
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Windows Optimization
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\UTILILAB
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\UTILILAB\USO
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\UTILILAB\USO\Driver Updater
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\UTILILAB\USO\Driver Updater\Backup
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\UTILILAB\USO\Driver Updater\Download
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\UTILILAB\USO\Registry Cleaner
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\UTILILAB\USO\Registry Optimizer
  • %ProgramFiles%\UTILILAB

The application creates and populates the following folder:
  • %ProgramFiles%\UTILILAB\SystemOPTIMIZER

The application creates the following files:
  • %SystemDrive%\Documents and Settings\All Users\Desktop\UTILILAB SystemOPTIMIZER.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Backup and Recovery\Backup Manager.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Backup and Recovery\Deleted Files Recovery (Undelete).lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Backup and Recovery\System Files Backup and Restore.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Common Problem Fixers\Duplicate File Remover.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Common Problem Fixers\PC Fixer.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Disk Tuneup\Disk Explorer.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Disk Tuneup\Disk Optimizer.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Disk Tuneup\Disk Tools.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Disk Tuneup\System Cleaner.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Registry Tuneup\Registry Cleaner.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Registry Tuneup\Registry Optimizer.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Regular Maintenance\Scheduler.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Regular Maintenance\Startup Manager.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Regular Maintenance\Uninstall Manager.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Security and Privacy\Privacy Protector.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Security and Privacy\Secure Delete.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Security and Privacy\Secure Encryptor.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Smart PC Care.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Start UTILILAB SystemOPTIMIZER.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Start UTILILAB SystemOPTIMIZER.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Uninstall UTILILAB SystemOPTIMIZER.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Uninstall UTILILAB SystemOPTIMIZER.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Windows Optimization\Driver Updater.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Windows Optimization\Game Optimizer.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Windows Optimization\Memory Optimizer.lnk
  • %SystemDrive%\Documents and Settings\All Users\Start Menu\Programs\UTILILAB\SystemOPTIMIZER\Windows Optimization\System and Security Advisor.lnk
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\Microsoft\Internet Explorer\Quick Launch\UTILILAB SystemOPTIMIZER.lnk
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\UTILILAB\USO\Driver Updater\Download.dat
  • %SystemDrive%\Documents and Settings\AutoVM\Application Data\UTILILAB\USO\Registry Cleaner\log_03-19-2018.log

The application then creates the following registry subkeys:
  • HKEY_LOCAL_MACHINE\SOFTWARE\utililab
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\UTILILAB
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\UTILILAB\SystemOPTIMIZER
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\utililab

Next, the application creates the following registry entries:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AB31A0D4-4437-4389-8054-A9338DF771AA}\InprocServer32\"" = "%ProgramFiles%\UTILILAB\SystemOPTIMIZER\USOSecureShell.dll"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{0E268202-3B38-4F53-99EE-F12FDD5A7DC9}\1.0\0\win32\"" = "%ProgramFiles%\UTILILAB\SystemOPTIMIZER\USOSecureShell.dll"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{0E268202-3B38-4F53-99EE-F12FDD5A7DC9}\1.0\HELPDIR\"" = "%ProgramFiles%\UTILILAB\SystemOPTIMIZER"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\"UTILILAB SystemOPTIMIZER" = ""%ProgramFiles%\UTILILAB\SystemOPTIMIZER\USO.exe" /autorun"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\"UTILILAB SystemOPTIMIZER" = ""%ProgramFiles%\UTILILAB\SystemOPTIMIZER\USO.exe" /autorun"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\"UTILILAB SystemOPTIMIZER - SecureDeleteShellExt extension" = "{D3D42ECA-02E6-41c3-816E-AC714A8D147B}"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"Inno Setup: App Path" = "%ProgramFiles%\UTILILAB\SystemOPTIMIZER"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"InstallLocation" = "%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"Inno Setup: Icon Group" = "UTILILAB\SystemOPTIMIZER"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"DisplayName" = "UTILILAB SystemOPTIMIZER"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"DisplayIcon" = "%ProgramFiles%\UTILILAB\SystemOPTIMIZER\USO.exe"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"UninstallString" = ""%ProgramFiles%\UTILILAB\SystemOPTIMIZER\unins000.exe""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"QuietUninstallString" = ""%ProgramFiles%\UTILILAB\SystemOPTIMIZER\unins000.exe" /SILENT"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"Publisher" = "UTILILAB GmbH"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"URLInfoAbout" = "http://www.utililab.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"HelpLink" = "http://www.utililab.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B80101BC-D0EE-45e3-AD9A-50AE7B834EB0}_is1\"URLUpdateInfo" = "http://www.utililab.com/"
  • HKEY_LOCAL_MACHINE\SOFTWARE\utililab\USO\"ASOBUILDFOR" = "site"
  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\USODiskOptimizer\"ImagePath" = "%ProgramFiles%\UTILILAB\SystemOPTIMIZER\USODefragSrv.exe"
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USODiskOptimizer\"ImagePath" = "%ProgramFiles%\UTILILAB\SystemOPTIMIZER\USODefragSrv.exe"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\UTILILAB\"Order" = "[HEXADECIMAL VALUE]"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\UTILILAB\SystemOPTIMIZER\"Order" = "[HEXADECIMAL VALUE]"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%SystemDrive%\inf\"usosetup.exe" = "UTILILAB SystemOPTIMIZER "
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%SystemDrive%\DOCUME~1\AutoVM\LOCALS~1\Temp\is-9A80E.tmp\"KillUSOProcesses.exe" = "UTILILAB SystemOPTIMIZER - Install Helper"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USODefragServiceManager.exe" = "UTILILAB SystemOPTIMIZER - Install Helper"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USODefragServiceManager.exe" = "UTILILAB SystemOPTIMIZER - Install Helper"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USODefragSrv.exe" = "UTILILAB SystemOPTIMIZER - Defrag Service"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USODefragSrv.exe" = "UTILILAB SystemOPTIMIZER - Defrag Service"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"requireadministrator.exe" = "UTILILAB SystemOPTIMIZER - UAC Launcher"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"requireadministrator.exe" = "UTILILAB SystemOPTIMIZER - UAC Launcher"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USO.exe" = "UTILILAB SystemOPTIMIZER"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USO.exe" = "UTILILAB SystemOPTIMIZER"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USONewScheduler.exe" = "UTILILAB SystemOPTIMIZER - Scheduler"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USONewScheduler.exe" = "UTILILAB SystemOPTIMIZER - Scheduler"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USOSystemCleaner.exe" = "UTILILAB SystemOPTIMIZER - System Cleaner"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USOSystemCleaner.exe" = "UTILILAB SystemOPTIMIZER - System Cleaner"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USOPrivacyProtector.exe" = "UTILILAB SystemOPTIMIZER - Privacy Protector"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USOPrivacyProtector.exe" = "UTILILAB SystemOPTIMIZER - Privacy Protector"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USODriverUpdater.exe" = "UTILILAB SystemOPTIMIZER - Driver Updater"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USODriverUpdater.exe" = "UTILILAB SystemOPTIMIZER - Driver Updater"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USORegClean.exe" = "UTILILAB SystemOPTIMIZER - Registry Cleaner"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USORegClean.exe" = "UTILILAB SystemOPTIMIZER - Registry Cleaner"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USORegistryOptimizer.exe" = "UTILILAB SystemOPTIMIZER - Registry Optimizer"
  • HKEY_CURRENT_USER\S-1-5-21-842925246-1580818891-682003330-1004\Software\Microsoft\Windows\ShellNoRoam\MUICache\%ProgramFiles%\UTILILAB\SystemOPTIMIZER\"USORegistryOptimizer.exe" = "UTILILAB SystemOPTIMIZER - Registry Optimizer"

The application performs a scan and displays misleading information about issues on the computer.



The application then asks the user to pay in order to fix the listed issues.

You may have arrived at this page either because you have been alerted by your Symantec product about this risk, or you are concerned that your computer has been affected by this risk.

Before proceeding further we recommend that you run a full system scan . If that does not resolve the problem you can try one of the options available below.



FOR NORTON USERS
If you are a Norton product user, we recommend you try the following resources to remove this risk.


Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .


How to reduce the risk of infection
The following resources provide further information and best practices to help reduce the risk of infection.



FOR BUSINESS USERS
If you are a Symantec business product user, we recommend you try the following resources to remove this risk.


Identifying and submitting suspect files
Submitting suspicious files to Symantec allows us to ensure that our protection capabilities keep up with the ever-changing threat landscape. Submitted files are analyzed by Symantec Security Response and, where necessary, updated definitions are immediately distributed through LiveUpdate™ to all Symantec end points. This ensures that other computers nearby are protected from attack. The following resources may help in identifying suspicious files for submission to Symantec.


Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .


How to reduce the risk of infection
The following resource provides further information and best practices to help reduce the risk of infection.
Protecting your business network



MANUAL REMOVAL
The following instructions pertain to all current Symantec antivirus products.


1. Performing a full system scan
How to run a full system scan using your Symantec product


2. Restoring settings in the registry
Many risks make modifications to the registry, which could impact the functionality or performance of the compromised computer. While many of these modifications can be restored through various Windows components, it may be necessary to edit the registry. See in the Technical Details of this writeup for information about which registry keys were created or modified. Delete registry subkeys and entries created by the risk and return all modified registry entries to their previous values.